SMS Consent & Communication Policy
Last updated: March 30, 2026
Summary: OnSite Stretch & Wellness sends SMS messages only to customers who have explicitly opted in via an unchecked checkbox during account creation or booking. Consent is optional and never required to purchase services. Message and data rates may apply. Message frequency varies. Customers can opt out at any time by replying STOP or get help by replying HELP.
Who We Are
OnSite Stretch & Wellness provides professional stretching and wellness services at our studio locations in Sandy and Lehi, Utah, and at corporate office locations throughout the Salt Lake Valley.
Website: onsitestretch.com
Email: stretchnow@onsitestretch.com
SMS / Text Message Consent
When you sign up for a membership, purchase a session package, or book an appointment with OnSite Stretch & Wellness, you will be presented with the following consent option:
Example of what you will see at signup:
This checkbox is optional. You may use our services and make purchases without consenting to SMS messages. Consent is never required as a condition of purchase or service.
Where Consent is Collected
SMS consent is collected at the following locations:
1. Studio Membership Signup
During account creation at app.onsitestretch.com/studio/join, customers see the checkbox shown above before completing their purchase. The checkbox is unchecked by default and customers must actively check it to provide consent.
2. Corporate Event Booking
Corporate employees booking wellness sessions through our company booking pages are presented with the same SMS consent checkbox before confirming their appointment. The checkbox is unchecked by default.
3. Opt-In is Always Optional
At every collection point the checkbox is unchecked by default. Customers must actively check the box to provide consent. SMS consent is never pre-selected or required to complete a purchase or booking.
Types of Messages We Send
If you opt in, you may receive the following types of SMS messages from OnSite Stretch & Wellness:
- Appointment booking confirmations
- Appointment reminders (typically 24 hours before your session)
- Cancellation notices and rescheduling alerts
- Membership billing reminders
- Session credit balance updates
- Studio announcements and wellness tips
Message frequency: Varies based on your appointment schedule and membership activity. Typically 2 to 6 messages per month.
Message and data rates may apply depending on your mobile carrier and plan.
How to Opt Out
You can opt out of SMS messages at any time by:
- Replying STOP to any text message you receive from us
- Logging into your member portal and updating your communication preferences
- Emailing us at stretchnow@onsitestretch.com
After opting out you will receive one final confirmation message. You will not receive further SMS messages unless you opt back in.
To opt back in at any time reply START to any previous message from us or update your preferences in your member portal.
For help reply HELP to any message or contact us at stretchnow@onsitestretch.com.
We Do Not Sell Your Information
Your phone number and consent status are never sold, rented, or shared with third parties for their marketing purposes. Your information is used solely to deliver the services and communications you have requested from OnSite Stretch & Wellness.
Privacy Policy
For full details on how we collect, use, and protect your personal information please review our Privacy Policy.
Contact Us
If you have questions about this policy or your communication preferences contact us at:
OnSite Stretch & Wellness
Email: stretchnow@onsitestretch.com
Website: onsitestretch.com